Customer Service
Port of Ensenada promotes customer service
In order to maintain a close relationship with customers and/or users of the Port of Ensenada, the Administration of the National Port System Ensenada, S.A. de C.V., has had a Customer Service area since April 2009, whose function is to provide timely information to applicants.
We have several communication channels for receiving requests for information, complaints or any other informative requirement, through the following telephone line (800) 788-2464We have several channels of communication for receiving requests for information, complaints or any other information requirements, through the telephone line (800) 788-2464, the e-mail atencionclientes@puertoensenada.com.mx, the telephone (646) 178-2860, and the web page https://www.puertoensenada.com.mx/atencion-al-cliente, from Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 15:00 hours.
There are also complaint and suggestion boxes in the Malecón, Recinto Portuario, and El Sauzal Port areas.
With these measures, ASIPONA Ensenada establishes a greater commitment with clients and users with the purpose of offering better port services and having a more personalized and quality attention.