ASIPONA Ensenada | Customer Satisfaction Survey
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Customer Satisfaction Survey

The Ensenada National Port System Administration, seeking to improve the quality of port services and the performance of operators and authorities linked to the port, appreciates your evaluation of the following activities and services at the Port, which will be strictly confidential.
 

Please select the Instructions

Please mark in the field, according to the corresponding level of satisfaction, the evaluation of the activity and/or service that applies to your business relationship with the Port, using the following weighting and leaving blank those items that do not apply to your operation.
 
10 Excellent
9 Very Good
8 Well
7 Regular
6 Sufficient
5 Insufficient
 
1. Personalized and quality attention
You were attended with availability and timeliness
The treatment received was cordial and friendly
The response time and information provided were adequate
In case of complaints, your problem has been solved.
Working hours at the Port meet your needs
 
2. Efficiency and trust
Costs in relation to operations were adequate
Administrative and operational processes were straightforward
Material or services provided were not delayed or damaged
The safety of the Port's operation has been adequate
 
 
In general, how would you rate the performance of the authorities who attended you?
 
 
 
3. Specialization
The services offered by the port are those necessary for your business
Port space is used appropriately to provide better services
Port activities meet service expectations
 
4. Infrastructure
Port facilities meet service demands
We have the installed capacity to provide service
There are waiting times due to lack of space or equipment.
The Port's internal and external roads are adequate.
How do you rate the maintenance of port facilities?
 
5. Innovation
New services are offered at the Port at least once a year.
Operational changes in the operation are visualized that show improvements in time
Open space for comments for improvement of the port and related services.
 
6. Competitive Pricing
Warehousing Rates
Berth Rate
Wharfage Rates
Port Tariff
 
 
Towing Rate
 
 
Piloting Fee
 
 
 
7. Clean Port
The docks and public areas of the Port are in adequate condition.
The marinas are clean and orderly
The boardwalk area is in good condition.
Offices and buildings are well presented
 
8. Port without Papers
Processes and/or operations at the Port have been streamlined
You can carry out the required procedures electronically.
Data exchange is performed through the port page.
 
9. Services and Competitiveness
Warehousing and delivery of goods
Availability of port services
Availability of port infrastructure
Availability of logistics services
 
 
The product you ordered was delivered according to your requirements
 
 
In general, how do you evaluate the services provided by the Port?
 
 
What would be your recommendation regarding the Port
 
 
 
Date of Update: 01/07/2015 (09:01)